ENWIN Conducting Annual Customer Satisfaction Telephone Survey

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ENWIN has joined other Ontario utilities to conduct a unique online survey related to service during COVID-19 as well as the annual customer satisfaction telephone survey.

Both surveys are being conducted by UtilityPULSE, a leading research, and polling organization specializing in the electricity distribution sector.

UtilityPULSE will call customers by phone for their general feedback on customer service, and will also collect and analyze data from the online COVID-19 survey.

In order to encourage voluntary participation in the online survey, UtilityPULSE is offering participants from across the province a chance to win one of five $200 pre-paid gift cards.

“More customer input means greater customer satisfaction,” said Rob Spagnuolo, ENWIN’s Director Customer Service. “In these unique and difficult times, we are relying on our customers to let us know what they need. We hope to see as many customers as possible take up the challenge.”