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City Asks Residents To Contact 311 Regarding Possible Pickup Of Flood Damaged Items

Monday August 31st, 2020, 2:11pm


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The City of Windsor is asking residents who experienced basement flooding from last week’s intense storm to contact 311 to schedule a special pickup. .

The City is arranging special garbage collections for this Wednesday, Thursday and Friday for anyone not going through insurance and will rely on the addresses supplied by 311. The three days will give residents some flexibility around getting their items to the curb, as well as giving collectors the ability to get back to addresses that they could not visit on the initially scheduled day.

To register for special collection, residents must call 311 between 8am and 4pm. Bookings will be accepted until 11:30am on Thursday, September 3rd, 2020. The City’s pickup will only be available to residents who are not going through insurance, as insurance providers coordinate pickups under those circumstances.

  • Flood damaged materials can include couches, rugs (cut and bundled in 4-foot/1.2-metre lengths), furniture and building materials. For the safety of the collectors, please remove any nails from all wood and dry wall.
  • All loose items must be placed at the curb in garbage bags weighing no more than 20 kilograms (44 pounds). Bags should not be stacked, but placed side by side. The hard sided garbage container by-law will be waived for this special collection only.
  • Collection crews will not pick up appliances, electronics or metal items. Please bring these items to the Public Drop-Off. Tipping fees apply to appliances with compressors only.
  • Household chemical waste, paint cans and other chemicals are not to be placed at the curb. Please visit the Household Chemical Waste Depot for proper disposal of those items, free of charge.

They ask that you have flood-damaged material at the curb (not in the alley) by 6am on the scheduled pickup day. Normal residential garbage pickup continues in addition to pre-scheduled flood service pickups. Residents may also bring any flood damaged items to the Public Drop-Off Depot (tipping fees will apply).

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