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Canada Post Says Christmas Level Parcel Volume Is Resulting in Delays

Thursday April 23rd, 2020, 11:54am


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Canada Post is warning of parcel delivery delays.

They say that with many Canadians isolating at home and shopping more online, they are now processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season.

On Monday, April 20th, they delivered more than 1.8 million parcels to Canadians. That’s similar to the biggest delivery days they see during the Christmas season.

Canada Post is advising customers across the country to expect delays with their parcel deliveries. The heavy incoming parcel volumes, combined with the safety measures they have implemented in processing facilities, mean it is taking longer to process. Those measures include physical distancing in facilities that were never designed for keeping people two metres apart.

In addition, to eliminate customer interactions at the door, reduce post office customer traffic and support social and physical distancing, they have implemented a Knock, Drop and Go approach. Delivery employees knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures at the door, speeds up delivery and has greatly reduced the number of parcels sent to post offices for pickup.

For the remaining parcels left at the post office for pickup (items requiring ID), they will not be returned-to-sender until further notice, as they have suspended the normal 15-day hold period.

They ask that customers who are feeling ill or self-isolating, to please delay their visit to the post office and to pick up their parcel when it’s safe to do so. They have also put physical-distancing measures in our post offices and installed clear plastic guards at the counter.


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