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City Implements Reduced Services Protocol

Thursday March 19th, 2020, 11:56am


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The City of Windsor is making changes to the operations as part of an ongoing response to COVID-19.

Effective as of the end of the business day today, Thursday, March 19th, 2020 and until at least April 5th, 2020, the City of Windsor will be scaling back and/or modifying the delivery of all non-essential services. All emergency services including Windsor Police Services and Windsor Fire and Rescue will be operational.

Changes include:

  • Planning applications will continue to be processed by municipal staff working from home
  • City Hall will suspend issuing Marriage Licences and performing Civil Ceremonies
  • Children’s Services Administrative Supports and Housing Administrative Supports operating via online and phone only
  • Windsor-Detroit Tunnel Bus will suspend operations as of end of service today, and adjustments to other routes are anticipated
  • Solid Waste drop-off will be closed to the public with exception for commercial customers
  • Public parks and playground equipment will continue to be maintained on a reduced schedule
  • Municipal curb-side waste and recycling will continue as planned and scheduled
  • Municipal licensing will be discontinued, as public gathering places are closed
  • Employment and Training Services for the public will be closed

“To protect the health and safety of all municipal employees, and following the advice of local public health officials, we are closing City Hall to the public and setting up the vast majority of our employees to work from home,” said Mayor Drew Dilkens “Many of our services are already available on-line, while core services will continue, on a scaled-back basis.”

The following City facilities will be closed to the public, effective end of business day Thursday, March 19th, 2020:

  • City Hall, 350 Windsor City Hall Square West
  • Parks and Recreation Main Office, 2450 McDougall Street
  • Parking Enforcement, 1266 McDougall Avenue

Service Ontario and Service Canada Offices, operated by the provincial and federal governments that are located at 400 City Hall Square East will remain open at this time.

Other buildings with self-contained leased space to non-City tenants (Mackenzie Hall and Gino & Liz Marcus Community Centre) will remain open. This is subject to change. Advanced screenings of all visitors to this location will be in effect. Visitors should be prepared to answer questions upon entry.


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