Windsor Regional Attends Mayo Clinic Conference

Wednesday September 23rd, 2015

Posted at 11:00am

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Windsor Regional Hospital had several of their programs dedicated to providing quality care and an outstanding patient experience on display for health care professionals across North America at a conference hosted by the prestigious Mayo Clinic last week.

Five programs were selected as poster presentations to be highlighted at the Mayo Clinic Delivery Science Summit. Those were:

‘From Boardroom to Bedside: Engaging the Entire Organization in Patient Safety & Quality’’ which is about efforts to ensure knowledge about WRH’s 14 corporate quality indicators was effectively communicated to those who provide care at the bedside.

‘Lean On Me: Practical Strategies for Improving Patient Satisfaction Through Improved Emotional Support’ which focuses on WRH’s efforts to provide emotional support to patients, including a number of programs for patients designed and developed by the Patient Experience Task Force.

‘Right Place, Right Time, Right Care: Short Stay Medical Unit Improves Patient Flow’ which is about efforts to improve the transition of patients from the Emergency Department to in-patient beds so that patients requiring a bed aren’t left waiting in the ED.

‘Concierge Program: Improving Patient Satisfaction Through Enhanced Interaction’ which is about offering a variety of services to patients and family members while waiting for treatment or during their hospital stay.

‘WELLCome Program: Strategies for Helping Patients Feel WELLCome’ which is about improving the emotional support they provide to patients through a unique hospital orientation program that is provided to newly admitted patients on medical units.

“We are proud that our programs to improve the quality of care we provide and the patient experience they need are being recognized and shared with leaders throughout the continent,” said David Musyj, WRH President and CEO. “The programs are a true reflection of our continuing vision to provide Outstanding Care – No Exceptions!”

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