ENWIN Offering Relief To Residential Water Customers Whose Accounts Are In Arrears

Tuesday March 17th, 2020

Posted at 8:34pm

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ENWIN Utilities Ltd. is offering relief to residential water customers whose accounts are in arrears.

Starting Tuesday, the utility will cease to disconnect residential services for non-payment, and begin the process of reconnecting those services that have been recently disconnected.

ENWIN says the measure is intended to assist those who may be isolated at homes due to the COVID-19 virus.

“Water is essential to life,” said ENWIN’s Director of Customer Service, Robert Spagnuolo. “We care about all our customers and we know that running water for hand-washing is critical to slowing the spread of the COVID-19. We hope this measure helps a few individuals to thrive during this very difficult time.”

Customers should be aware that the moratorium on water disconnection for non-payment is a temporary measure, and that customers will be expected to settle outstanding accounts once the crisis has passed.

“We know we must hold all customers equally accountable for the cost of the water they use, but we hope this period without disconnections can provide some measure of temporary relief to those customers who have the greatest need,” he said.

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