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ENWIN Extends Moratorium On Hydro Disconnection

Tuesday March 17th, 2020, 2:16pm

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ENWIN Utilities Ltd. is offering relief to electricity customers whose accounts are in arrears.

The utility is voluntarily extending the current mandated suspension of disconnection for residential services, which has been in place over the winter months, and has committed to a three-month extension without disconnection, effective today.

ENWIN says this change is being made to assist those who may be isolated at home, or otherwise suffering financial challenges, due to the COVID-19 virus.

“Some of our most vulnerable customers will be forced to stay home or work from home, potentially with reduced income,” said ENWIN’s CEO Helga Reidel. “We want them to know that we care, and that we are here to work with them as they strive to protect their homes and families in this very difficult time.”

ENWIN will continue to issue late notices to customers who fall behind in their obligations, but will not send disconnection notices, make 48-hour disconnect calls or disconnect residential services.

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