LifeLabs Reports Data Breach

Tuesday December 17th, 2019

Posted at 3:07pm

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LifeLabs reports that they have recently identified a cyber-attack that involved unauthorized access to their computer systems with customer information that could include name, address, email, login, passwords, date of birth, health card number and lab test results.

According to a release by the company, their investigations to date indicates that there are 85,000 impacted customers from 2016 or earlier located in Ontario.

LifeLabbs says that they will be working to notify these customers directly.

“Personally, I want to say I am sorry that this happened. As we manage through this issue, my team and I remain focused on the best interests of our customers. You entrust us with important health information, and we take that responsibility very seriously,” said Charles Brown, President and CEO.

Life Labs says they have taken several measures to protect our customer information including:

  • Immediately engaging with world-class cyber security experts to isolate and secure the affected systems and determine the scope of the breach;
  • Further strengthening our systems to deter future incidents;
  • Retrieving the data by making a payment. We did this in collaboration with experts familiar with cyber-attacks and negotiations with cyber criminals;
  • Engaging with law enforcement, who are currently investigating the matter; and
  • Offering cyber security protection services to our customers, such as identity theft and fraud protection insurance.

“I want to emphasize that at this time, our cyber security firms have advised that the risk to our customers in connection with this cyber-attack is low and that they have not seen any public disclosure of customer data as part of their investigations, including monitoring of the dark web and other online locations,” said Brown.

“We have fixed the system issues related to the criminal activity and worked around the clock to put in place additional safeguards to protect your information. In the interest of transparency and as required by privacy regulations, we are making this announcement to notify all customers.”

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