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Thursday February 27th, 2014

Posted at 4:37pm

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The unrelenting snow and cold temperatures experienced in Windsor this winter have city road crews prioritizing a variety of calls, and city officials say that means some requests for service aren’t being met within the usual amount of time.

“We want residents to know we’ve heard them, we care about their concerns, and that we appreciate the patience they’re showing” said Acting Executive Director of Operations Mark Winterton.

Heavy snowfalls followed by freezing temperatures have left windrows and ruts on some city side streets. That, combined with a lack of traffic and the prevalence of on-street parking, has limited the success plows and salt have been able to achieve officials say.

Along with snow challenges, maintenance crews have also been dividing their time on potholes, drainage and eeling this winter.

“We’re forced to prioritize calls: safety calls are obviously our main concern and that would involve things like sightline issues or major potholes, and then we deal with property calls were flooded basements could be involved, and finally when time permits we try to do more on the windrows and ruts. We are hoping for a sustained thawing period to help us out with the snow and ice” said Winterton.

The Public Works Department is asking residents for patience and to call 311 where safety is an issue.

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