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Friday August 9th, 2013

Posted at 1:57pm

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Windsor Police are warning the public to be alert to just how door-to-door heating equipment sales work and how you can protect your rights.

Police say they have become aware that there are a number of door to door home heating sale persons operating within the area who offer upgrades to existing home heating equipment, as well as new equipment purchases. Staff Sergeant Chris Dupuis says these transactions on their own are not illegal and that many legitimate interactions can take place at the doorstep.

The Windsor Police Financial Crimes Branch is reminding consumers that contracts signed at the door are binding and enforceable. Under the Consumer Protection Act of Ontario (2002) consumers have a 10 day cooling off period where by the consumer can cancel the contract in writing without penalty. Once the 10 days have passed cancelation fees may apply.

Windsor Police suggest you make sound and informed business decisions. Consumers should be aware that there are outlets such as the Better Business Bureau which may assist in providing information on the business practices of the company that you are dealing with. The Better Business Bureau can be reached at 1-877-283-9222.

The Ministry of Consumer Services is tasked with providing direct support and enforcing the legislation that deals with consumer rights in the province of Ontario. If a consumer has concerns they can contact the Ministry on their toll free line at 1-800-889-9768

The Windsor Police Financial Crimes Branch is available to the public should any question or concerns arise about this or any other matter. The Financial Crimes Branch can be contacted at 519 255-6700 extension 4330.

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