WHEN

Date
Thursday October 15th, 2015
Time
9:00am
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WHAT

This seminar has been condensed into a 2 day workshop.

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop.

WHERE

Location
The Training Room
363 Eugenie Street
Windsor, Ontario

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