WHEN

Date
Friday November 20th, 2015
Time
9:00am
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WHAT

Due to popular demand this seminar is offered twice this month. For your convenience Pre Registration is required for each course.
To Register for this course: Contact Brenda or Mary at 519.969.4430

Building Credibility
This session will discuss ways that participants can build their credibility, including first impressions, appearance, demonstrations, and testimonials.

Your Competition
Why talk about the competition? Because sooner or later every person in sales has to be aware of the fact that others are offering similar products and services. This session will talk about what research to do and how to make the most of it.

Critical Communication Skills
During this session, participants will learn how to ask good questions and listen effectively – two skills that are key to handling objections.

Observation Skills
A keen ability to observe your surroundings to better understand a situation is another useful skill to have, and participants will have the opportunity to work on it during this session.

Customer Complaints
This session will look at how customer complaints and how they can actually make anyone a better salesperson.

Overcoming Objections
Once participants have some basic skills and concepts mastered, they will explore what an objection is. They will also work in small groups to identify their most frequently encountered objections and they will brainstorm ways to respond to them.

Handling Objections
During this session, participants will discover some basic ways to respond to objections, including the Identify – Validate – Resolve strategy. Participants will also learn about nine specific objection handling strategies, including the Boomerang, FFF, and Show Your Hand.

Pricing Issues
This session will give participants ways to address the most common objection: price.

How Can Teamwork Help Me?
Many sales people treat their team as competition. This session will explore how teamwork can make you a better salesperson.

Buying Signals
During this session, participants will learn how to know when the buyer is ready to close.

Closing the Sale
This session will look at several different closing techniques and the top fifteen activities that make a person successful at closing the sale.

Workshop Wrap-Up

WHERE

Location
The Training Room
363 Eugenie Street
Windsor, Ontario

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