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Thursday September 29th, 2016

Posted at 1:48pm

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The City of Windsor says that work crews are out in full force, treatment facilities are operating at peak capacity and the 311 Call Centre is taking as many calls as possible.

Windsor Police and Windsor Fire are asking residents to avoid driving on flooded roads if possible and to not call them for non-life threatening issues, as emergency lines need to remain open.

The city stresses that 311 is the number to report flooded basements, but the call volume is extreme so if a busy signal is received wait two minutes and try again.  Patience will be needed.  311 is asking residents to confine calls to flooding issues during this major rain event  to help get as many flooding requests for service calls through as possible.

As an alternative to calling, residents can also report flooding issues by using 311online.ca. Use the Storm Flooding Service Request to report your issue.

Homeowners with insurance are encouraged to call their insurance providers for support and information.

If you have basement flooding that is above the electrical outlets, baseboard heaters, furnace or is near your electrical panel do not enter the basement until power has been disconnected by your electrical provider.  For water below the electrical system pumping the water on to the surface of your property, away from your home and your neighbour’s home, is the best approach.  Pumping into the sewer system will only add to the problems.

It is recommended that showers, laundry washing and any other water usage that will increase the burden on the sewer system be avoided during the rain event.

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