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Wednesday June 24th, 2015

Posted at 8:51pm

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A new survey shows that food service at Windsor Regional Hospital’s Ouellette campus is getting better.

In December 2014, Patient Room Service was introduced at the Ouellette Campus. The program offers patients and family members a restaurant-style menu that allows them increased choice so they can order foods that they like between the hours of 7 am and 6pm which improves their overall well-being.

A recent patient survey show a very positive increase from 55% pre-implementation to 92% overall satisfaction rate.

“This is great news and shows that patients at the Ouellette Campus have welcomed and are appreciating room service and guest tray program however, there is always room for improvement.” stated Melissa Alexander-Dionisi, Manager, Patient Food Services and Clinical Nutrition.  “We will continue to survey patients at both campuses and make regular improvements based on the feedback.”

“The system also allows patients and families to gain valuable education on their diets that they can use when they leave the hospital.’ said Monica Stanton, Manager, Guest Services for Windsor Regional Hospital.  Monica further stated, “Rather than just getting a tray of food as a result of limited selections, they are able to order off a menu, subject to their dietary restrictions.  The ordering process educates the patients on what they can eat and other options that fit with their diet.  These other options then are used by the patients when they leave the hospital in their food choice while grocery shopping or eating at a restaurant.”

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