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Monday April 29th, 2013

Posted at 5:20pm

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Today the Ontario Government introduced legislation that would, if passed, make it easier for consumers to understand the costs and terms of their cell phone and wireless services contracts.

The proposed legislation includes limiting the costs associated with cancelling a contract. It will require contracts to be written in plain, easy-to-understand language, as well as ensure that contracts clearly spell out which services come with the basic fee, and which would result in a higher bill. It will also require providers to show the total price in wireless services pricing advertisements.

Under the proposed legislation, consumers could not be charged for services they could not access because their hardware was being repaired while under warranty. If a customer received a loaner phone while their phone was being repaired, the loaner phone would need to be provided free-of-charge. This would not apply to phones that are not covered by warranty.

As well, the proposed legislation would see no charges billed to a customer for use of a lost or phone after the reported lost or stolen date.

“Ontario consumers deserve to know what they are getting in their cell phone and wireless services contracts. We want contracts to be clear, easy to understand, and fair. Our proposed legislation, if passed, would be backed by meaningful enforcement so that cell phone consumers are protected.” remarked Tracy MacCharles, Minister of Consumer Services

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